All orders will be delivered within 5 business days of placing an order.
If you require the order asap please contact us on firstname.lastname@example.org and we will ensure we get the order to you in time. (Please add us to your email contacts and/or check your junk folder if you do not receive a return email within a day of emailing us)
During holiday and sale periods high demand can sometimes cause unexpected delays. In these circumstances we will endeavour to express out your piece as soon as possible, however please note processing may take an additional day.
Please ensure delivery details are correct as once it leaves our facility we are unable to intercept it.
Once your order has been dispatched, an email will be sent to you that will allow you to track each step of your delivery.
We use Australia Post Express service, with deliveries occurring between 8am – 6pm Monday through to Friday. In the circumstance an authorised person is not there to sign for it, a card will be left that will allow collection at your Local Post Office. Australia Post ensures deliveries to Australian addresses will take from 1-5 business days. For most Australian metropolitan areas overnight express in ensured.
Orders over $300 will receive complimentary express shipping.
Orders below $300 a flat rate of $12 will be charged for your order
DELIVERY – INTERNATIONAL
Suzi Rose designs delivers internationally using Australia post standard service for a flat rate of $25 for New Zealand customers and $35 for all other international locations.
Australia post estimates the parcel to be delivered within a 6-10 business day window, dependant on the locality. (This does not include any unexpected delays with customs)
Express International delivery is also available at a total postage cost of $55. Delivery is estimated within 2-4 business days of placing your order
Urgent express international delivery via international courier post is also available at total cost of $90. Your parcel will be delivered within 1-2 business days of placing the order. For this urgent express delivery please contact us for us to arrange this order
In some circumstances the receiver may be required by their countries customs regulations and government policies to pay duties and tax’s, this is the responsibility of the receiver.
International postage will not be refunded if the customer wishes to return their order.
Refunds are not offered for international purchases only credit notes and exchanges. Return postage and the exchange postage is at your cost.
Shipping to the following locations is also currently unavailable due to postal restrictions – Korea, Algeria, Iran, Israel, Pakistan, Syria and Russia.